The Admin Tree
These Terms & Conditions form the agreement between The Admin Tree (“we”, “us”, “our”) and the client (“you”, “your”).
By engaging our services, you agree to the following terms.
1. Services
The Admin Tree provides remote business support services including, but not limited to:
- Administrative support
- Client and patient coordination
- Scheduling and diary management
- Invoicing and payment tracking
- Finance administration and reconciliation
- CRM and workflow management
- Social media support
Services will be provided remotely unless otherwise agreed.
2. Quotations & Consultations
Initial consultations are free of charge for up to one hour and may be carried out by telephone, video call, email, or in person within a 20-mile radius.
Quotations are based on the information provided at the time. Any significant changes to the agreed scope of work may result in revised fees.
3. Fees & Payment
Invoices are payable within 7 days of the invoice date unless otherwise agreed in writing.
Payments may be made via:
- Bank transfer (BACS)
New clients may be required to pay in advance before work commences.
Hourly work is billed in 15-minute increments after the first hour.
Packages or retained hours must be used within the agreed time period and are non-refundable unless otherwise agreed.
Late payments may incur an administration fee and/or statutory interest in accordance with the Late Payment of Commercial Debts legislation.
The Admin Tree reserves the right to suspend services where invoices remain unpaid.
The Admin Tree is not currently VAT registered.
4. Client Responsibilities
Clients are responsible for:
- Providing accurate and timely information
- Reviewing completed work where applicable
- Maintaining appropriate backups of their own systems and data
- Ensuring secure transfer of documents and login credentials
Any delays caused by incomplete information may impact agreed timescales.
5. Confidentiality & Data Protection
The Admin Tree treats all client information as strictly confidential.
We are registered with the Information Commissioner’s Office (ICO) and process personal data in accordance with UK GDPR and applicable data protection legislation.
Where required, confidentiality agreements may be signed separately.
Further information regarding data handling can be found in our Data Privacy Policy.
6. Limitation of Liability
While every effort is made to provide accurate and reliable services, The Admin Tree cannot be held liable for:
- Loss of profits
- Indirect or consequential losses
- Data loss caused by third-party systems or technical failures
- Delays resulting from incomplete or inaccurate client instructions
Clients remain responsible for final approval of work and communications.
7. Intellectual Property
Any templates, systems, processes, documents, or content created by The Admin Tree remain the intellectual property of The Admin Tree unless otherwise agreed in writing.
8. Communication
We aim to respond to communications during normal business hours, Monday to Friday.
While we take reasonable precautions when communicating electronically, clients acknowledge that email communication may not always be fully secure.
9. Termination
Either party may terminate services by providing 30 days’ written notice unless otherwise agreed.
The client remains responsible for payment of all work completed up to the termination date.
10. Insurance
The Admin Tree maintains Professional Indemnity Insurance and Cyber Insurance.
Contact
The Admin Tree
www.theadmintree.co.uk
karen@theadmintree.co.uk
07748 196238